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Freshworks Inc. provides innovative customer engagement, employee engagement and sales & marketing software for businesses of all sizes, making it easy for teams to acquire, close, and win customers for life.

The Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment.


  • Founded in October 2010 by Girish Mathrubootham and Shan Krishnasamy
  • Headquartered in California, US, and global offices in India, UK, Australia, and Europe
  • $3.5 billion valuation
  • Backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India.
  • Widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.
  • Featured in 3 Gartner Magic Quadrants - CRM CEC MQ, SFA MQ, ITSM MQ
  • Serves SMBs to Enterprise companies in every industry and line of business, including healthcare, finance, travel, media & entertainment, manufacturing, education, IT, telecommunications, and others.

Built to deliver moments of wow

Know our suite of products.

Freshwork's customer engagement platform includes 12 products, all empowered by our AI engine "Freddy"

Know our suite of products.

  • Customer Engagement Solutions
  • Employee Engagement Solutions
  • Sales & Marketing Solutions
Customer Engagement Solutions:
An omnichannel helpdesk ticketing system for customer support to delight customers and win them for life.

Quality code matters to us and it should matter to clients. This is significant when clients want to add new features, cross platforms, or make updates down the road.

A cloud PBX system to provide a seamless communication channel to customers.

The Freshworks Promise

Product Promise

Quick Time to Value

Our platform is easy to configure and just works.

Fast and Flexible

You don't need an army of developers to maintain our platform.

Democratic Design

Products designed for end-users.

Platform Promise

Scales with You

We power 3 million conversations/day in 30+ languagess across 150 countries.

Extend and Customize

500+ integrations and open APIs. Configurable and customizable to match your unique requirements.

Security You Can Trust

Hosted on AWS. Local data hosting for US, EU, ANZ, IND, ISO, SOC II, GDPR, HIPAA compliance.

Partnership Promise

Partner not a Vendor

We believe in building customers for life, not business transactions.

Transparent Pricing

What you see is what you get. No hidden surprises.

Support at Every Step

From onboarding services to dedicated customer success and enterprise support, Our team of experts will make you successful.